Green Century Enterprises Inc. has positions available. If you are interested in any of these positions, please email your resume to request@greencentury.ca. All applications will be treated in confidence. Note: Only candidates selected for an interview will be contacted.
Customer Service Representative/ Receptionist
Job Description:
Based in Delta, British Columbia, this position serves customers by providing product and service information and resolving product and service problems. Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system.
Responsibilities
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries to the appropriate person.
- Attentive to our potential customers by answering product and service questions; suggesting information about other products and services via telephone and email interaction and passing them to the appropriate sales individual.
- Directs all product or service challenges to the appropriate salesperson by clarifying the customer’s complaint and giving them prompt customer service.
- Responsible for making logistic appointments for the warehouse/shipping team. Expediting any correction or adjustment needed, following up to ensure resolution of the issue and communicate to the appropriate person.
- Package and send out customer sample products as requested.
- Assists and maintains customer records by updating account information.
- Assisting in maintaining financial accounts by processing customer adjustments and invoicing.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
- Responsible for communicating the needs of office supplies.
- Maintenance of A/R and A/P customer files including storage filing.
- Coordination of travel and food show booth set up in conjunction with the National Sales Manager and Ownership.
- Maintains safe and clean reception area including light cleaning of reception and public areas.
- Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation.
- Maintains continuity among work teams by documenting and communicating actions, irregularities, and needs.
- Contributes to team effort by accomplishing related results as needed.
Desired Skills & Experience
Professionalism, Organization, Customer Service, Product Knowledge, Customer Focus, Quality Focus,
Problem Solving, Market Knowledge, Listening, Phone Skills, Multi-tasking, Verbal Communication,
Microsoft Office, Quick Books, Handles Pressure, Supply Management, Documentation Skills, Resolving
Conflict, Analyzing Information.